This Privacy Policy explains how Flosona collects, uses, and protects your personal information when you use our software-as-a-service platform ("Flosona", "we", "us", "our"). By using Flosona, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
- Personal Data: Information you provide when creating an account, such as name, email address, and billing details.
- Usage Data: Information on how you use the Service, including log data, IP addresses, and device information.
- Cookies and Tracking: We may use cookies and similar technologies to enhance your experience.
- Payment Information: Payment-related data processed via third-party payment providers (Flosona does not store full payment card details).
2. How We Use Your Information
- To provide, operate, maintain, and improve the Service.
- To communicate with you, including customer support and updates.
- To comply with legal obligations.
- Process transactions and manage billing.
- Enable email and payment integrations.
3. Data Sharing and Disclosure
- We do not sell your personal data.
- We may share data with external application connectors (email providers, payment gateways).
- We may disclose information to comply with legal requirements.
- Flosona does not control third-party applications and is not responsible for their privacy practices.
4. Data Security
We implement reasonable security measures to protect your data but cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct or update data
- Request deletion or restriction
- Object to processing
- Request data portability
Requests may be submitted via our contact details below.
6. International Transfers
Your data may be transferred to and processed in countries outside your residence.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated Policy.
Flosona Data Processing Agreement (DPA)
Effective Date: 23rd January 2026
This Data Processing Agreement forms part of the agreement between Flosona and the Client regarding the processing of personal data under applicable data protection laws.
1. Definitions
- Controller: The Client
- Processor: Flosona
- Personal Data: Any information relating to an identified or identifiable natural person
- Processing: As defined under applicable data protection laws
2. Subject Matter and Duration
Processor will process personal data on behalf of Controller for the duration of the Service agreement.
3. Processing Details
- Subject Matter: Business management and operational data
- Duration: For the term of the Service agreement
- Nature of Processing: Collection, storage, transmission, and analysis
- Categories of Data Subjects: Clients, customers, employees, contractors, end users
- Types of Personal Data: Contact details, financial data, communication data
4. Obligations of Processor
- Process data only on documented instructions.
- Implement appropriate technical and organizational measures.
- Assist Controller with data subject rights and breach notifications.
- Ensure confidentiality of personnel.
5. Sub-processors
Processor may engage sub-processors with Controller's prior consent.
6. Data Transfers
Where Personal Data is transferred outside the Customer's jurisdiction, Flosona shall ensure appropriate safeguards are in place.
7. Security Measures
Processor commits to industry-standard security controls.
8. Data Breach Notification
Processor will notify Controller without undue delay upon becoming aware of a personal data breach.
9. Deletion or Return of Data
Upon termination of the Service, Flosona shall delete or return Personal Data, unless retention is required by law.
10. Audit Rights
Controller may audit Processor's compliance with this DPA.
11. Governing Law
This DPA shall be governed by the same law as the Terms and Conditions.
Flosona Service Level Agreement (SLA)
Effective Date: 23rd January 2026
This SLA outlines the service levels Flosona commits to providing to its clients.
1. Service Availability
Flosona aims for 99.9% uptime monthly, excluding scheduled maintenance.
2. Scheduled Maintenance
Maintenance windows will be communicated at least 48 hours in advance.
3. Incident Response
- Critical issues: Response within 12 hours.
- High priority: Response within 24 hours.
- Medium priority: Response within 2 business days.
- Low priority: Response within 3 business days.
4. Support
Support is available via email at support@flosona.com during business hours.
5. Performance
Flosona strives to maintain optimal performance and scalability.
6. Reporting
Clients may request service reports quarterly.
7. Exclusions
This SLA does not cover issues caused by Client misuse, third-party services, or force majeure.
8. Remedies
If service levels are not met, Clients may be eligible for service credits as defined in the subscription agreement.